Terms

Last updated: 11 August 2026

Scope Creep is the trading name of Thomas Matthews, a sole trader based in the United Kingdom ("we", "us"). Contact: hello@scopecreep.agency.

This page has two parts.

Part A — Website terms applies to anyone using scopecreep.agency: reading the pages, reading the guides, or sending us a message.

Part B — Service terms applies if you create an account and use the Scope Creep product. It is the contract between us for the service you pay for.

Part C applies to both.

If you only browse the site, Part A applies to you. If you hold an account, both apply — and where they overlap, Part B takes priority for anything to do with the service.

By using this website or creating an account, you accept these terms.

Part A — Website terms

A1. Using the site

You may read, share and link to anything on this site for your own business or personal use.

Please don't: copy or republish substantial parts of the content as your own; scrape the site automatically; attempt to break, probe or overload it; use it to distribute anything unlawful; or use the contact form to send spam, bulk messages or sales pitches.

We may restrict access to anyone misusing the site, without notice.

A2. Our content

Unless stated otherwise, everything on this site — text, guides, design, illustrations, and the Scope Creep name and logo — belongs to us and is protected by copyright and other rights.

You may quote short extracts with clear credit and a link back. You may not reproduce whole articles, republish the guides, or use our name or branding in a way that suggests endorsement or partnership.

A3. Guides are general information, not advice

The guides published here, including anything about retainer pricing, fee structures, scope management or agency operations, are general information based on experience. They are not professional advice — not legal, financial, tax, accounting or business advice specific to your situation.

Pricing, market conditions and commercial norms vary and change. Before making decisions that affect your business, take advice from someone qualified who knows your circumstances. We're not liable for decisions you take based on what you read here.

A4. Accuracy and availability

We try to keep the site accurate and up to date, but we don't guarantee it is complete, current or error-free. Content may change or be removed without notice. We don't guarantee the site will always be available or uninterrupted.

A5. Links to other sites

Where we link out, it's because we think the destination is useful. We don't control those sites, don't endorse everything on them, and aren't responsible for their content or their handling of your data. Their terms and privacy policies apply once you leave here.

A6. The contact form

Messages sent through the contact form go to a real person and are answered by a real person. What we do with the information you send is set out in the privacy policy.

Please don't send anything confidential or sensitive through the form. If you need to share something like that, email first and we'll agree a sensible way to do it.

Sending an enquiry doesn't create any contract between us, and nothing on this site is an offer capable of acceptance — Part B governs that, once you create an account.

A7. Cookies

This site uses cookies. Strictly necessary cookies make the site work; analytics cookies only load if you consent, and are used on the public website only — never inside the app. You can accept, reject or change your choice at any time using the cookie settings link in the footer. Details are in the privacy policy.

A8. Liability for site use

Nothing here excludes liability that cannot legally be excluded, including for death or personal injury caused by negligence, or for fraud.

Otherwise, the site is provided "as is" and we're not liable for any loss arising from your use of it, or from reliance on anything published here — including loss of profits, business or data. If you hold an account, section B8 governs liability for the service itself.

Part B — Service terms

These terms are the contract between you and us for the Scope Creep service. By creating an account you agree to them.

Scope Creep is a business tool. By signing up you confirm you're using it for business purposes on behalf of an agency or similar organisation, and that you're authorised to accept these terms on its behalf. Because this is a business-to-business service, the consumer cancellation rights that apply to consumer contracts don't apply here.

B1. What the service is

Scope Creep turns a signed statement of work into a live delivery dashboard. You upload the SOW, AI proposes a deliverable list, you review and confirm it, and your team tracks delivery against it month by month. It is an internal tool for your team — your clients do not get logins, and there is no client portal.

B2. AI extraction is assistive — you confirm the record

The AI-drafted deliverable list is a proposal, not a fact. You review, edit and confirm every line before it becomes your record, and each line shows the contract clause it was drawn from so you can check it against the signed document.

We don't guarantee that extraction is complete or accurate, and the signed SOW between you and your client remains the authoritative contract at all times. Scope Creep is a tracking tool. Nothing in it amends, interprets or replaces your underlying agreements, and nothing in it is legal advice.

B3. Your account and content

You're responsible for your account credentials, for the people you add to your workspace and what they do in it, and for everything uploaded to it.

You keep full ownership of your content. You grant us only the licence needed to host and process it in order to provide the service, including sending uploaded SOWs to our AI provider for extraction as described in the privacy policy.

You confirm you have the right to upload what you upload — including any client information contained in your documents — and that none of it is unlawful.

B4. Acceptable use

Don't misuse the service. Specifically: no attempting to access other customers' workspaces, no probing, scanning or disrupting the infrastructure, no reselling extraction as a service or acting as a bureau for third parties, no automated scraping or bulk submission, and no uploading malware or unlawful material.

The product includes a shared sample workspace ("North Peak Digital") containing fictional data, which any account can load to explore the product. It is communal — anything entered there is visible to other accounts. Don't put real client information in it. We may reset it at any time without notice.

B5. Price, trial and billing

The price is £99 per month per workspace, billed by Stripe.

New workspaces start with a 14-day free trial. A payment card is required to start the trial, and unless you cancel before it ends, your subscription begins automatically and your card is charged. During the trial, AI extraction is limited to 10 documents; manual entry is unlimited, and the limit lifts when your subscription begins.

Paid use is subject to fair use — genuine agency volumes are fine; using the service as a bulk extraction pipeline is not.

You can cancel at any time from your billing page. Cancellation takes effect at the end of the current billing period, and we don't offer partial refunds for time already billed. If a payment fails we'll retry and let you know; continued failure may lead to suspension.

We may change the price with at least 30 days' notice. Changes never apply mid-billing-period, and if you don't accept a change you can cancel before it takes effect. Founding or complimentary accounts are provided at our discretion on the terms agreed with you.

B6. Availability and support

We work to keep Scope Creep available and fast, but at this stage it is provided without a formal uptime guarantee, and short maintenance windows or interruptions can happen. Support is by email at hello@scopecreep.agency, answered by a human — currently the one person who built it.

We may change or improve the service over time. If we remove a feature you rely on in a way that materially reduces what you're paying for, you can cancel and we'll refund the unused part of your current period.

B7. Your data

How we handle personal data is set out in the privacy policy, which forms part of these terms.

You can ask us for a copy of your workspace data at any time while your account is active, and for up to 30 days after closure — email us and we'll provide it. After that period we delete your workspace content, including uploaded documents, as described in the privacy policy.

Note that when a subscription ends, access to the app closes at the end of the paid period. If you want your data, ask us before or shortly after you cancel rather than months later.

B8. Liability — the honest version

Nothing in these terms excludes liability that cannot legally be excluded, including for death or personal injury caused by negligence, or for fraud.

Beyond that: the service is provided "as is"; we are not liable for indirect or consequential losses, including lost profits, lost clients, or decisions taken in reliance on extraction output or dashboard contents; and our total liability to you in any 12-month period is capped at the fees you paid us in that period.

This reflects what the product is and what it costs. You're paying for a tracking tool, not an insurer, and the signed SOW remains your source of truth.

B9. Suspension and ending things

You can stop using Scope Creep and cancel whenever you like.

We may suspend or close accounts that materially breach these terms — for unlawful content, abuse of the service, or persistent non-payment — and where reasonable we'll warn you first. Sections that by their nature should survive termination, including ownership, liability and governing law, do survive.

B10. General

Part B is the entire agreement between us about the service. If any part is found unenforceable, the rest continues to apply. Our not enforcing something isn't a waiver of the right to enforce it later. You may not transfer these terms to someone else without our written agreement; we may transfer them if the business is sold, provided your rights are not reduced.

Part C — Applying to both

C1. Changes

We may update these terms from time to time. The date at the top shows when they last changed.

For Part A, continuing to use the site means you accept the current version. For Part B, if we make a meaningful change we'll notify signed-in users at least 14 days before it takes effect, and continued use after that means you accept it.

C2. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction — though we'd always rather resolve a problem by email first.

C3. Contact

Thomas Matthews, trading as Scope Creep — hello@scopecreep.agency